Data Retention Policy

This policy explains how The Neuro Lab keeps and deletes information submitted through this website. It supplements our Privacy Policy.

What this covers

• Appointment and test booking requests
• Enquiries — home service, doctor referral, partner centre, equipment consultancy, treatment assistance and callback requests
• Documents you upload with a request, such as previous reports or a referral note
• Contact form messages

How long we keep it

We keep a request only for as long as it is needed to arrange and follow up the care or service you asked about, and to meet our legal, regulatory and record-keeping obligations. Clinical records created when you are seen are kept in line with the medical record-keeping rules that apply to us, which may require longer retention than website enquiries.

Enquiries that do not lead to a visit or service are reviewed periodically and deleted when they are no longer needed.

Uploaded documents

Documents uploaded through this website are stored privately — never on a public web address — and are available only to authorised staff. They are deleted along with the request they belong to.

Website analytics

If analytics is enabled, it runs only after you accept it in the cookie banner, and it does not include the contents of any form.

Asking us to delete your information

You can ask us to delete information you submitted through this website by e-mailing theneurolabtripura@gmail.com or calling 6909748687. We may need to keep some records where the law requires it, and will tell you if that applies.